Delivery Information
Your products (where applicable) will be delivered direct from the manufacturer (usually on a pallette and using their courier). We will supply details & contact information to you nas part of your receipt/invoice. We do not normally deliver to the Scottish Islands or to outwith the UK. (Please call us on 07474 855 812 for more information on this). Some items are collection onlt, and these will be invoiced instead of instant payment. Once payment clears we will inform you of the exact location for collection. (basic details are supplied - county and country on the product page if applicable)
Please call our customer support team to discuss delivery to NI, Ireland and outlying islands from the UK mainland.
Orders and Returns
You can track your order in the user admin tools - under "orders". There are two states your order will be shown as. PENDING - meaning your order has been received by BiFold.Online and is awaiting processing & packaging. DISPACHED - meaning your order has been shippped to you or is in the process of being shipped. If you require a tracking number and one is available, please contact us by phone (during office hours) or email and we will send this to you.
If you haven't received your order and your Royal Mail tracking number says that it has been delivered, please contact us with the details of your order. Please include your Machinery Shop order number, which you should receive in a email, and we will open an investigation with our couriers.
Please contact us via email or phone, you will need to include your order number (you can find this in your PayPal / Viva Wallet confirmation email) & we will discuss if applicable, how to return a product.
Payments
We use PayPal / Viva Wallet as our primary Payment Gateway. This means we accept all Visa Credit & Debit cards, Mastercards and payment via PayPal for purchases under £ 0. Don't worry if you do not have a PayPal / Viva Wallet account, you can still enter your payment details as a guest, and checkout sucessfully.
We do not accept e-cheque, or PayPal / Viva Wallet credit or American Express or Diners cards.
We do not accept e-cheque, or PayPal / Viva Wallet credit or American Express or Diners cards.
Check that your bank account account has sufficient funds. Payments will primarily only be rejected if the instant payment is not completed via PayPal / Viva Wallet.
You will be notififioed of a successful payment as soon as it has been done. There are only 2 possible outcomes.. success or failure. Successful payments will be reflected in your user account (if you have signed-up) and you'll be able to see the status of your order. (Pending / Dispatched).
If you are returned to a payment cancelled page on our site, your payment has been unsuccessful. Please refer to your bank or PayPal / Viva Wallet account for details.
We are not informed by PayPal / Viva Wallet of the reason for unsuccessful payments.
If you are returned to a payment cancelled page on our site, your payment has been unsuccessful. Please refer to your bank or PayPal / Viva Wallet account for details.
We are not informed by PayPal / Viva Wallet of the reason for unsuccessful payments.